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help : acne studio new york by opening ceremony

ASSISTANCE

We are available Monday-Friday, 11am-7pm EST. For assistance call us at (212) 625-2828 or email us at info@acnestudionyc.com.

SHOPPING

Payment
Methods We accept Visa, Mastercard, American Express.

Gift Cards
May be purchased by visiting Acne Studio New York. At this time they are only valid for purchases made in our New York City location at 10 Greene Street.

Taxes and Duties
We charge sales tax only to residents living in New York (8.875%) and California (9.75%). For International orders, all customs duty will be charged to the customer dependent upon the country in which you reside. Acne by Opening Ceremony is not responsible for payment of duties or taxes.

Order Fulfillment
Orders are processed in approximately 2-5 business days, at which point you will receive an order confirmation email. Merchandise is shipped within 3-14 business days, in which you will receive an a shipping confirmation email. Orders are processed and shipped from either New York, NY or Los Angeles, California. Availability of products is not guaranteed. If you have ordered an item that is delayed or back ordered we will notify you via email or telephone. Standard domestic orders will ship via UPS. International orders will be shipped via FedEx. You will receive a shipment confirmation email with the shipping tracking number. Your credit card will not be charged until your order is ready for shipment. You will not be billed for items that are unavailable.

SHIPPING

Orders are usually shipped within 48 hours after your order has been processed. It takes approximately 2-5 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined upon weight and destination at point of purchase.

RETURN & EXCHANGE POLICY

ALL SALES FINAL on markdowns, international orders, phone and special orders, pre-orders, underwear, socks, swimwear, jewelry, eyewear, fragrances, media, magazines, and beauty.
NO REFUNDS, we offer store credit or exchange only on full price merchandise within 14 days of shipping date when accompanied by an original receipt. After 14 days all sales are FINAL. Store credit can only be used with Acne Studio New York.

All return shipping charges are the responsibility of the customer. Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply.

If you have any questions about your order, please feel free to email us at info@acnestudionyc.com or call (212) 625-2828 Monday-Friday 11AM- 7PM EST.